“OPERATOR” REFERS TO ENTRADA TRAVEL GROUP
“COUNCIL” REFERS TO NOOSA SHIRE COUNCIL
GENERAL
- No responsibility is accepted by Council or the Operator for unforeseen circumstances that may impact the service such as those arising from adverse weather conditions or any situations beyond the control of Council.
- Fares and scheduled days and times of operation are subject to alteration, without prior notice. Council reserves the right to cancel, vary the ferry service in any way, or substitute any ferry or other means of transport without incurring any liability.
- As a passenger, you agree that you will accept the delivery of services at your own risk. Council will not be liable for any loss or damage to any vehicle or cargo, howsoever or whatsoever caused, as a consequence of, or arising indirectly or directly out of the provisions of services not required by law.
- Council or the Operator accepts no responsibility for loss or damage to any vehicle, passenger or cargo being carried arising from on-loading/off-loading whether arising from negligence, malfunction of the vessel or other cause, except to the extent that the exclusion of such liability is prohibited by law.
- The Operator reserves the right to prioritise travel for emergency service vehicles and/or passengers as required.
- When travelling on the Ferry service, you must follow the instructions given to you by the crew at all times, including but not limited to, a direction to provide a ticket and instruction given during loading and unloading.
- When travelling on the Noosa North Shore Ferry you must behave in a way which is respectful of other passengers and employees of the Operator.
- The Operator reserves the right to refuse to carry any person or cargo onboard the vessel or vehicle where the operator deems the person or cargo to behave in an unacceptable manner.
- The Operator reserves the right to refuse to carry any person or cargo onboard the vessel or vehicle where the operator deems that carriage poses a health and safety risk.
- The consumption of alcoholic beverages and non-medically prescribed drugs whilst on the Vessel or within or on the Operator’s premises is strictly prohibited.
- The Operator shall use its best efforts to carry the passenger within a reasonable dispatch period but it shall not be under any liability to the passenger if through any circumstance that departure is delayed.
- The passenger agrees to comply with local, state and/or federal government laws or mandates made in response to the COVID-19 pandemic or other public health crises. The Operator reserves the right to refuse passengers access to the premises and/or the Vessel in the event that they fail to comply as aforesaid.
- Passengers are responsible for tickets once purchased. Damaged or illegible tickets that cannot be verified or scanned will be deemed invalid.
TRANSPORTATION OF ANIMALS
- Animals are allowed on the Noosa North Shore Ferry. To ensure the comfort and safety of passengers and crew, animals must be accompanied and restrained appropriately. The Master of the vessel has the authority to refuse to carry any animal deemed to present a risk to passengers or crew.
- Dogs travelling outside of an enclosed passenger cabin of a vehicle must wear a correctly fitted muzzle and lead. Dogs travelling inside a vehicle should be restrained so that they are unable to reach outside of the vehicle. Animals other than dogs must be restrained in a suitable box, basket, or other container at all times while on board the ferry.
DANGEROUS GOODS
- Noosa North Shore Ferry has a legal obligation to manage the carriage of Dangerous Goods. Please declare all dangerous goods to your crew.
- The expression “dangerous goods” includes, but is not limited to, compressed gases (flammable, non-flammable or poisonous such as camping gas, butane, oxygen, propane, aqualung cylinders), corrosives (such as acids, alkalines, wet cell batteries, mercury and apparatus containing mercury), explosives, munitions, fireworks and flares, flammable liquids and solids (such as lighter or heating fuels and articles easily ignited, radioactive materials, oxidizing materials such as bleaching powder and peroxides, poisons (such as arsenic, cyanides, insecticides and weed killers), infectious substances (such as bacteria and virus cultures), other dangerous goods such as magnetised material, offensive or irritating materials or anything likely to cause damage to the Vessel or inconvenience or injury to any person or thing on board it.
- The operator, in its sole discretion, reserves the right to refuse the passenger and/or their Vehicle access to the Vessel in the event that they have failed to declare dangerous goods in their possession and/or applicable limits are exceeded, any applicable laws or regulations have been breached or if the dangerous goods pose an unacceptable risk to the Vessel, crew, Company employees, passengers, cargo or the environment.
HEAVY GOODS VEHICLES
- The Vessel has a maximum load limit of 175T total. The allowable maximum weight of an HGV vehicle is 150T. The loading/unloading of this type of vehicle, is at the Operator’s discretion. If the tide height and ferry landing conditions are not suitable, the Vehicle shall not be allowed to load.
- All passengers have the responsibility to determine the safe loading and/or unloading of their vehicles, and whether they need to consider the river height at these times, and the angles of ramps and loading lanes.
PRICING
- This ticket is valid only for the monetary value paid at the time of purchase. Council reserves the right to amend pricing at any time without providing notice to the passenger. If the fare has increased since the original booking a fee may be payable at the time of travel.
- The ticket is only valid for the vehicle type referred to for the voyage for which it is issued. The operator reserves the right to amend a passenger ticket and the price payable accordingly.
REFUNDS / AMENDMENTS
- Passengers are responsible for tickets once purchased.
- Tickets that are damaged or become illegible for validation or scanning, will be deemed invalid. Tickets purchased online can be downloaded again using the link in the booking confirmation email.
- There are no refunds for lost or damaged tickets.
- There are no refunds for unused return vouchers.
CONCESSIONAL CARDS
- Council provides concessional travel on the Noosa North Shore Ferry to persons who fulfil the eligibility criteria.
The application fee is for:
- Each individual application (which covers the issuing of a concession pass)
- For replacement concession passes if lost
- To re-instate a concession card if suspended/terminated due to inconsistent use/non-use/etc (this is for if a pass is suspended because the holder applied for a Resident Owner Occupier, however identified as a Non-Resident (ie: reissued a different category pass) or used by a person who the concession card has NOT been issued to.)
- Application forms for a concessional travel card are available online here.
- Ferry access is only permitted to the cardholder. Misuse will result in the card being revoked.
Definitions and Applicable Terms
North Shore Worker
A person who is employed in an ongoing basis on the Noosa North Shore is entitled to apply for a workers permit to carry that person & their tools across the ferry to commence work and at the end of the working day.
The term includes contract or fixed-term employees who are employed on an ongoing basis who works on a daily basis (I.e. workable days) per week.
Landowners, on receiving an approved building permit can apply for workers permits for the builders if the construction is ongoing and working on a daily basis per week. This does not include intermittent contractors such as plasterers, plumbers, painters Electricians etc (ie: tradespersons called in for specific items not of an ongoing basis)
The reduced fare only relates for travel between the employee’s residence and place of employment, but in no case applies where the worker is conveying other non-Workers.
The definition also relates to businesses employing staff at their business on the Noosa North Shore.
Resident Landowner
Persons who are landowners who reside on the North Shore all year round.
Each Owner Occupier residing property is entitled to 100 prepaid vouchers annually. Noting on sale of the property all unused prepaid vouchers must be returned to the Ferry Operator.
Permanent Rental Resident
Persons who rent premises and reside on the Noosa North Shore all year round.
This Permanent Rental Resident is not entitled to any prepaid vouchers (as prepaid vouchers are provided to the Non-Resident Ratepayers to engage trades persons and the like.)
Non-Resident Landowner (Ratepayer)
Persons who own land on the North Shore and pay rates to the Noosa Council whose permanent address is elsewhere.
Beach Road Holiday Homeowners are included in this category.
The reduced fare is limited to two (2) persons for any land parcel or parcels in the same name/identity.
In the case of a sole owner, it will be the owner and the owner’s spouse only.
In the case of joint ownership of land, the reduced fare is limited a maximum of two (2) persons.
In the case of a company or other legal entity owning the land, the nominated persons must have a financial interest in the entity, which includes the spouse.
A Non-Resident ratepayer is entitled to 20 Prepaid Vouchers annually, to engage trades persons to effect repairs and maintenance.
Vacant properties (with no dwelling) are NOT entitled to the 20 Prepaid Vouchers, as there is no physical building to repair or maintain.
General Conditions
To qualify for reduced fares and prepaid vouchers an applicant must meet the conditions set by the Council and make a formal application in accordance with these procedures. Concession passes are to be utilised for the purpose they have been issued for. The entitlement to reduced fares and prepaid vouchers is not transferable and cannot to be used to convey groups of ineligible persons or vehicles at a reduced ferry fee. Misuse of the reduced fare entitlements and prepaid vouchers when granted may render them void, with all future travel at the relevant ferry fees. The reduced fare entitlements and prepaid vouchers are immediately cancelled if employment, residency, or land ownership ceases.
Special Conditions & Fees
- A Standard Vehicle is defined as anything under 4.5 tonnes Gross Vehicle Mass (GVM)
- A Standard Trailer is defined as anything up to 9.75 meters.
Concession passes apply only to the following categories of vehicles:
The below are all ‘One Way’ fares.
Workers – will be charged $0.50 for a standard vehicle or motorcycle, plus an additional $0.50 for any standard trailer conveying tools (not materials).
Resident Landowner – will be charged $0.50 for a standard vehicle, motorcycle, pedestrian or cyclist, plus an additional $0.50 for any standard trailer/boat or caravan under 4.5T GVM.
Permanent Rental Resident – will be charged $0.50 for a standard vehicle or motorcycle, plus an additional $0.50 for a standard trailer under 4.5T GVM.
Non-Resident Landowner (Ratepayer) – will be charged $1.00 for a Standard Car or Motorcycle, Plus an additional $1.00 for a Standard Trailer only of up to 9.75m
Resident Landowners & Workers transporting their Trailer/Boat or Caravan over 9.75m, will incur the relevant full fee.
Prepaid Vouchers (Concession tickets) are only able to be used for standard vehicles and motor bikes. (Does not include Trailers/Boats/Caravans/Trucks etc).
All other categories are as per Councils adopted fees and charges.
All prepaid vouchers are non-refundable and will expire on the 30th June annually.
Resident Landowners and Renters are approved to cross in RAMS, F150’s, Chevrolet & the like, under this standard vehicle concession pass.
Non-Resident Landowner & Workers – anything over 9.75m will incur the full fee.
STANDARD VEHICLE VOUCHERS are NOT allowed for use greater than 9.75m.